Support
We read every message sent to our support address.
Contact us
Email hello@askspella.com with your question. If it's about your account or a purchase, write from the email address you signed up with so we can find you.
Who you're dealing with
Ask Spella is a product of Spell Solutions LLC. Call +1 832-303-0902 during US business hours, or email us.
Refunds
Credit purchases are final, and credits never expire. If a reading fails to generate, the credit is returned automatically. If you were charged twice, charged in error, or charged for a purchase you didn't make, email us and we'll refund it. See the full refund policy at askspella.com/refunds.
Purchases made in the iPhone app are processed by Apple. Request a refund at reportaproblem.apple.com.
Purchases made in the Android app are processed by Google Play. Request a refund from your Google Play order history.
Your account
You can change your language, astrology system and password, or permanently delete your account and all of its data, from Settings on the web or in the app.
Deleting your Ask Spella account
You can delete your Ask Spella account and its data yourself, at any time, on the web or in the iPhone or Android app. Deletion is permanent.
- On the web: sign in at askspella.com, open Settings, and choose "Delete my account" under Danger zone.
- In the app: open the menu, tap "Settings & credits", and choose "Delete my account".
If you can't sign in, email privacy@askspella.com from the address on your account and ask us to delete it. We will confirm it's you and delete it within 30 days.
What is deleted: your account and sign-in, your name and email address, your birth details, charts, questions and readings, and your credit and purchase history. They are removed from our live systems straight away.
What is kept, and for how long: copies in our encrypted database backups expire within 14 days, and server logs within 30 days. Stripe, Apple and Google keep their own payment records as the law requires them to. Any unused credits are lost when the account is deleted.
Privacy
For questions about your data, email privacy@askspella.com or read our privacy policy. askspella.com/privacy