Refund policy

Reading credits are delivered to your account as soon as you buy them, so all credit purchases are final. Credits never expire: anything you don’t use stays in your account for as long as you have one.

When we refund

• A reading fails to generate. If something goes wrong and you don’t receive your reading, the credit is returned to your account automatically. You don’t need to contact us.
• You were charged twice, or charged the wrong amount. We refund the difference in full.
• A purchase you didn’t make. Tell us straight away and we refund it.
• Where the law gives you a right to one. Nothing in this policy limits rights you have under the law of the country you live in.

We don’t refund readings that were delivered because you didn’t agree with them. Spella reads patterns in your chart for reflection; she doesn’t promise outcomes.

Customers in the EU and UK

Because credits are supplied immediately, at checkout you ask us to add them to your account straight away and confirm that you give up any right to cancel the purchase once they are added.

Purchases in the iPhone and Android apps

These are processed by Apple and Google, and refunds are decided by them under their own policies. Request one at reportaproblem.apple.com or from your Google Play order history.

How to ask

Email hello@askspella.com from the address on your account, with the date of the charge. Approved refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.